Love working with ICS? Leave us a review here!
Love working with ICS? Leave us a review here!
Love working with ICS? Leave us a review here!
Love working with ICS? Leave us a review here!


These are a few of our most asked questions by clients. If you don’t see what you are looking for, please reach out to us anytime by phone or email. One of our dedicated IT specialists will be happy to assist you.

Frequently Asked Questions

How do I get started?

Visit our website ( and schedule a consultation with us. We will go through what your clinic needs, and talk through our services with you. We will then create a specific IT plan for your healthcare practice.

Do you offer different IT & Cloud packages?

Yes! We offer three different pricing tiers for our IT services. If none of our tier packages match what you are searching for, then we can create a more customized plan for your business.

If something isn’t working, who do I contact?

You can submit a ticket through our website by clicking the button in the top right corner named SUPPORT TICKET. One of our IT specialists will reach out to you regarding your issue and will work with you to resolve the problem quickly.

Do I need to sign a contract in order to receive your services?
We do require a signed contract to receive our services, but we are flexible with the terms in the event you decide to part ways.
What are the benefits of migrating to the cloud?

Migrating to the cloud offers data flexibility and scalability, enhanced data security, data backup and recovery, and more. We shine light on the benefits of migrating to the cloud in this blog post.

Do you know HIPAA compliance for healthcare practices?
Yes, we are fully knowledgeable in HIPAA compliance. With over 19 years of experience in IT and in healthcare, we know what is needed for your healthcare practice.
How fast do you usually resolve a ticket for your clients?
We maintain a standard one-hour resolution time for most support tickets.